Q.
I would like to bid. What is the process to get started?
A.
In order to bid you will need to sign up for a free account. As soon as you register, you will be able to verify your account and place bids on live auctions as well as Pre-Bids on upcoming auctions.

Q.
Are my credit card or PayPal details stored or held?
A.
No. Your credit card or PayPal details are not stored. Each time you make a purchase, you must initiate your payment with your preferred payment method at that time. You are not billed automatically.

Q.
Once I win an auction, how long do I have to remit payment?
A.
Buyers must remit payment within 10 days. If you delay your payment longer than this amount of time, sellers are given the option to cancel the transaction with you, and you may be treated as a non-paying bidder as per our Terms Of Service.
Your seller may be willing to work with you on a case-by-case basis to allow more time, if a reason is stated and agreed upon. Please contact support for more information or assistance if needed. 

Q.
Once I win an auction, how do I pay?
A.
For auctions under $1,000, you can pay using any major credit card or Paypal
For payments above $1,000 all transactions are handled through Escrow.com

Q.
How long does an auction last?
A.
Auctions duration varies

Q.
How do I submit my domains for auction?
A.
You can submit your names to care (at) kpmv.com in an xl sheet including desired listing price -- Please limit to 100 names - Allow 72 hours for review

Q.
My auction is live, how can I forward my domain to the auction page so to attract more potential buyers?
A.
We highly recommended to forward your domain to the auction page, so that the auction will run on the domain. This is a great way to attract natural traffic to your auction and spread the word about it.

Q.
I want to change the Price for my submitted domains, how to do that?
A.
Once a listing is active, you cannot change the listing price unless the auction closes without bids

Q.
I want to change the BIN (Buy It Now) Price for my submitted domains, how to do that?
A.
Contact your account executive

Q.
I'm auctioning a domain and I would like to change the date or time of my auction. How can I do that?
A.
Contact your account executive

Q.
I'm selling a domain and I would like to cancel the auction listing because I've changed my mind about selling. How can I do that?
A.
Contact your account executive

Q.
How long does it take, on average, to complete a transaction post auction close?
A.
After an auction closes, the winning bidder will remit their payment. The seller then transfers the domain name. 
Once the buyer has received the domain, proceeds are disbursed to the seller, and any voters, if applicable.
This process may happen as fast as 24 hours or may take days. It all depends on the responsiveness of the parties involved.

Q.
I forgot my password, how may I retrieve it?
A.
If you have forgotten your password, you may initiate forgotten password assistance from the login form itself. First, enter your email address, then click the "forgotten password" link.

Q.
I want to change my password, where do I start?
A.
If you would like to change your password, please log in and visit your Profile page, and click on "Edit Profile". 

Q.
How can I change my member nickname?
A.
You cannot.